Refund policy

30-Day Refund Policy

At SIREVA, customer satisfaction is important to us. We offer eligible customers the opportunity to request a refund within 30 days of receiving their order.

Refund Eligibility

To be considered for a refund, you must contact us within 30 days of the delivery date. Refunds may be approved in situations such as:

  • The product arrived damaged or defective.
  • You received the wrong product.
  • Part of your order was missing.
  • Your order was confirmed as lost during shipping.
  • You are dissatisfied with the product and submit your request within the 30-day period.

All refund requests are reviewed individually. Approval is not automatic and may depend on the information provided.

No Returns Required

SIREVA does not accept physical product returns. If your refund is approved, you will not be required to send the product back unless we specifically request otherwise.

Please do not send any products to us without prior written instructions.

How to Request a Refund

To request a refund, email us at sireva@gmail.com and include:

  • Your full name.
  • Your order number.
  • The email address used to place the order.
  • A clear explanation of the issue.
  • Photos or videos of the product and packaging when the item is damaged, defective or incorrect.

We may request additional information before making a final decision.

Non-Eligible Refunds

Refunds will generally not be approved when:

  • The request is submitted more than 30 days after delivery.
  • Incorrect or incomplete delivery information was provided at checkout.
  • The package was marked as delivered by the carrier and no supporting evidence of a delivery issue is provided.
  • The product was damaged through misuse, improper storage or failure to follow the product instructions.
  • There is evidence of fraudulent activity or abuse of this policy.

Original shipping charges are non-refundable unless the refund is related to an error made by SIREVA or a damaged, defective or incorrect product.

Approved Refunds

Once your refund is approved, it will be issued to the original payment method. Please allow approximately 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

SIREVA is not responsible for processing delays caused by banks, card issuers or payment platforms.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account again.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, contact us at sireva@gmail.com.

Contact Information

For questions regarding this Refund Policy, contact us at:

SIREVA
Email: sireva@gmail.com

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.